Complaints against the building

Every complaint, violation and lawsuit we know of, in one place. Public records are listed separately from what tenants have reported to the union.

Housing complaints to HPD (24)

Filed with the city's housing agency, Dec 2023 to May 2026. All closed by HPD.

  • May 20, 2026Power outage
  • Jan 15, 2026No hot water, whole building
  • Jan 14, 2026No hot water, whole building
  • Jan 13, 2026No hot water, whole building
  • Oct 20, 2025Mold and broken ventilation
  • Aug 9, 2025Flies and pests
  • Aug 9, 2025Flies and garbage
  • Jul 11, 2025Mold
  • Jul 10, 2025Power outage
  • Jul 9, 2025Power outage
  • Jul 1, 2025Mold
  • Jun 13, 2025Broken ventilation
  • Jun 12, 2025Mold
  • Apr 15, 2025No janitor
  • Dec 1, 2024Garbage piling up
  • Dec 1, 2024Garbage piling up
  • Nov 22, 2024Garbage piling up
  • Sep 30, 2024Mold
  • Sep 24, 2024Mold
  • Apr 9, 2024Mold
  • Mar 11, 2024Mold
  • Feb 22, 2024Mold
  • Jan 26, 2024Broken ventilation
  • Dec 6, 2023Broken intercom

City housing violations

  • No electric service in an apartment3 violations (Class B). Closed.
  • Ventilation, carbon monoxide and smoke detector problemsIn two apartments. Closed.
  • Missing required notices11 violations, 1 of them Class C, the most serious class. Closed.

City tickets and penalties

  • Feb 27, 2026Elevator ordered out of useThe door restrictor was not working. $1,250 penalty unpaid; hearing Nov 17, 2026.
  • Elevator inspection not filedViolation for not filing the 2024 elevator inspection. Still active.
  • Unwarranted fire alarms8 FDNY tickets. 2 still open.
  • SanitationAbout 50 tickets. 2 lost by default when no one answered them.
  • Rodents3 health department tickets. 1 still open.
  • Nov 2022Worker fell from a ladderTwo $5,000 Buildings Department penalties.
  • Nov 2021Construction incident$10,000 Buildings Department penalty for failure to safeguard.

Lawsuits against the landlord (7)

  • Sep 11, 2026Illegal lockout caseBrought by a tenant in Housing Court. Decided Sep 14, 2026.
  • Oct 16, 2025Tenant sues in small claimsThe tenant won on Sep 29, 2026. The landlord did not appear.
  • Feb 28, 2024Worker injury lawsuitThe worker won a default judgment when the landlord did not respond.
  • Nov 30, 2023Neighbouring building suesSays construction made it tilt, cracked it and flooded units. Active; the landlord is accused of ignoring two court orders.
  • Feb 17, 2023Worker injury lawsuitA worker fell from a height. A court ruled against the landlord for not appearing. Damages trial Nov 17, 2026.
  • Dec 13, 2022Worker injury lawsuitConstruction injury case. Active.
  • Nov 9, 2021Steel contractor suesSays it was wrongly fired from a $3.5M contract. The landlord lost its motion to dismiss and its appeal.

Consumer complaints (3)

  • Feb 6, 2026OverchargeFiled against The Reserve with the city's consumer protection agency (DCWP). Referred to the courts.
  • Mar to Jul 2026Broker fee chargedAgainst the owner's company at its other buildings.
  • Mar to Jul 2026Required to use agentAgainst the owner's company at its other buildings.

Reported to the union (11)

Tenants' own reports, not public records.

  • Nov 2026Fire alarm constantly beepingA smoke or fire alarm keeps beeping. It still has not been fixed.
  • Oct to Nov 2026Second bait and switchAfter the building agreed to move the tenant to a unit at the original price, the tenant reports being told on signing day that the rent would rise by about $200, with the same pressure to sign.
  • Aug 2026Bait and switch at signingA tenant reports agreeing to an apartment at a set price, then being told on signing day that it was gone and being pressured into a smaller, more expensive unit, about $300 more a month. About $2,000 more was also due at signing that had not been mentioned before.
  • Sep 2026Golf club injuryA tenant was hurt by a broken golf club in the building's golf simulator room, which needed urgent care and an ER visit where doctors made an incision in the hand.
  • Sep 2026Missing amenitiesThe golf simulator has been broken since move-in, and a promised extra closet was missing.
  • Sep 2026Unfulfilled promisesSupplies promised at move-in were missing, including dishwashing liquid, cleaning supplies, cutlery, pots and pans, and a desk.
  • Sep 2026Insufficient cleaningA tenant reports that the promised regular apartment cleaning has not happened, and the apartment was dirty at move-in.
  • Floor cleaner allergyA tenant reports that the floor cleaner used in the building causes allergic reactions.
  • Sep 2026Wi-Fi problemsA tenant reports Wi-Fi problems. A wired internet port in the apartment also did not work.
  • Sep 2026Overcharged at signingA tenant reports a building payment system charge of about $3,000 instead of about $2,000, which emptied and temporarily closed their bank account.
  • OngoingSlow or no responseA tenant reports that most complaints sent to management got no reply.
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Sources: HPD complaints and violations, Buildings Department, FDNY, sanitation and health department records (NYC Open Data and OATH); NY State and federal court records; NYC DCWP. Tenant reports are listed as tenants told us.